How do I place an order?
After deciding the product(s), quantity, size(s) & shipping method, simply click the “Add to Cart” Button that can be found at the bottom of each the product description then proceed to Check Out. If you are buying multiple products, click the Cart icon at the upper right corner of your screen to proceed to Check Out.
Can I change my order?
Please note that if you need to make any changes to your orders, please contact our Customer Service within 24 hours of placing the order. If it has been longer than 24 hours, we will try our best but most items will be processed within this time and ready for shipment.
What are your Payment Methods?
We accept credit cards (Visa, Master Card, American Express, and Discover), PayPal, and Amazon Pay.
What is the currency of the store? Can I pay in another currency?
All prices will be shown in local currency depending on which country (GEO IP address) the customer is in for their convenience. However, when customer checks out, they will be billed in USD. Your bank or card service provider will automatically convert your subtotal depending on their current conversion rates.
Where are your items shipped from?
Orders are shipped from our warehouses in Southeast Asia (Singapore, Malaysia, and China, unless otherwise noted in the product description). As our items are stored in several warehouses, your order may be shipped in separate packages.
Can I change my shipping address?
Once you have placed an order, the information goes straight to the shipping department which takes 2-3 working days to process. After which the shipping department will send the tracking codes to the data entry to update the tracking codes and send shipping confirmation email to the customer. Hence, if you need to make any changes to your shipping address, please contact our Customer Service within 24 hours of placing the order.
Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
NOTE: To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.
- To all UAE customers, please provide your PO Box or Zip code during checkout to avoid delays on processing and shipping of your orders.
- Customs, Postal Services & Us (Horse Boutique) are different entities hence we are not liable for any delays caused by customs or local post services.
How long do I wait until my order is sent out?
Our handling time takes 3-5 business days. This means that your order(s) will generally be sent out within this period.
When will I receive my items after I place an order?
The duration depends on the shipping method and the destination country. Delays may occur due to Holidays and/or any unforeseen events such as flood or typhoon. Please do note as well that customs inspections can be a factor during shipment. Our Standard Shipping typically takes 2-4 weeks, sometimes longer, depending on how fast customs in your country processes the package.
EXPEDITED SHIPPING can cut shipping time in half, and costs extra $20 USD to $60 USD (sometimes more) depending on which carrier is available and the weight of the parcel. If you wish to have EXPEDITED SHIPPING for your item, please let us know in the "NOTE TO SELLER" box on the order page.
How do I know if my items have been shipped or not?
When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch.
How do I track my order?
Tracking numbers are included in your shipping confirmation email. Alternatively, you may use below links to track down your parcel(s).
- https://www.usps.com/ (for US customers only)
For further assistance, please contact our Customer Service through submitting a ticket on our stores Contact Us page
I tracked down my order and the status says Return to Sender, what should I do?
In the event that the parcels were returned to us, please contact us immediately so we can arrange to send you a replacement. For UAE / HK customers, please ensure to provide your PO Box or Zip Code (whichever is available) so your local post office can deliver your order(s) to your mail box or door step.
The tracking site says Delivered but I haven’t received my order yet.
Please note that we provide a tracking number to each customer. It is customer’s responsibility to track down their orders. Kindly contact your local post office if the parcel arrived at your destination country. Please contact our Customer Service for further assistance. We are not responsible for any stolen packages.
How do I take care of my new items?
- Apply lotion, cosmetics, hairspray and perfume before dressing in jewelry.
- When undressing, wipe each piece with a clean soft cloth to remove oils and perspiration.
- Never wear jewelry when doing physical work such as housekeeping, gardening or exercise.
- Never expose jewelry to household cleaning products.
- Never expose jewelry to chlorine swimming pools or hot tubs.